Education FAQs 2022

What are the dates and venues of the 2022 Education programs?  

Primary Schools Days:  

  • Thursday 19 May, Riverside Theatres, Parramatta 
  • Monday 23 May, Joan Sutherland Performing Arts Centre   
  • Tuesday 24 May, The Concourse, Chatswood  
  • Wednesday 25 May, Sydney Town Hall  
  • Thursday 26 May, Sydney Town Hall  

Secondary Schools Days: 

  • Thursday 19 May, Sydney Town Hall  
  • Monday 23 May, The Concourse, Chatswood  

Student Sessions:

  • Wednesday 18 May, Carriageworks, 245 Wilson St, Eveleigh

 

How do I book tickets? 

Please see the:  

How do I make a payment? 

Instructions are included on the initial invoice sent to you once your booking is confirmed. Options include: 

  • Pay via credit card  please follow the instructions on your invoice carefully. If you wish to pay by credit card over the phone, please call our Box Office team on (02) 9256 4200, quoting your reference number.  
  • Pay via EFT bank transfer – Westpac | BSB 032 100 | Account No 143312. Once paid, please email ticketing@swf.org.au with your EFT confirmation/remittance advice quoting your reference number.  
  • Pay via EdConnect  please refer to your invoice for guidance. PO numbers must be provided. 
  • Pay via CEO (Catholic Education Office)  please refer to your invoice for guidance. PO numbers must be provided. 

 

Where do I find information about COVID Safety?  

The Education venues (Carriageworks, Sydney Town Hall, The Concourse, Joan Sutherland Performing Arts Centre, Riverside Theatres) are registered COVID Safe venues. 

Sydney Writers' Festival and the Education venues are following all NSW Government health guidelines and all safety procedures will be in line with NSW Government health guidelines on the day of the event. Please see the current government guidelines. Schools will be issued information about COVID Safe policies ahead of their event.

If you have any queries, please contact our customer service team on (02) 9256 4200 or email ticketing@swf.org.au.  

This is an evolving environment and we will continue to update our procedures as necessary.

 

Do students need to wear masks? 

In accordance with current government regulations, all students 12 years and older are required to wear masks when indoors, unless exempt. Students younger than 12 are also encouraged to wear masks. We recommend students bring their own masks. 

 

Will students be physically distanced? 

In accordance with current government regulations, students will be physically distanced in lobbies, queues and other shared indoor areas. Please note, during the event, students will be seated next to each other in line with capacity restrictions on indoor venues. 

 

 

Is there a minimum number of students I need to book for?  

There’s no minimum booking.  

 

My school has an ICSEA value of under 1000, how many free tickets can I book to Sydney Town Hall (Primary School Days, Secondary School Days)?

There is a maximum of 60 free tickets per school to Sydney Town Hall. 

 

How do I book my complimentary teacher tickets? 

For every 20 student tickets purchased, you are entitled to one complimentary teacher ticket. Please select these when you are booking via the online booking form.  

Please note, this does not apply to schools with an ICSEA value under 1000, for which all teacher tickets are complimentary.  

 

For Student Sessions, can I book multiple sessions? 

All sessions are stand-alone so you can create your own schedule of sessions. You have the option to select one, two or three sessions per student. Discounts are available when you purchase multiple sessions.

 

What year groups are the Education programs suitable for?  

  • Primary School Days is best suited for years 3–6. 
  • Secondary School Days is best suited for years 7–10.  
  • Student Sessions is best suited for years 9–12.  

If you have any questions about which program your students should attend, please contact our customer service team on (02) 9256 4200 or email ticketing@swf.org.au. 

 

My students have access requirements. Who can I speak to? 

All Education venues are wheelchair accessible. When you are filling out your booking form, please enter any access requirements. Alternatively, contact our customer service team on (02) 9256 4200 or email ticketing@swf.org.au to discuss your needs. 

 

Can students buy books on the day? 

Yes. Books by participating authors will be available for purchase at each event.

 

Is the Sydney Writers' Festival going to photograph/film my students? 

Sydney Writers' Festival employs the services of a professional photographer and videographer to record events throughout the Festival. These photos are for archival and marketing purposes. The purchase of a ticket grants implied permission for these photos/footage to be used for the intended purposes. If you, or any students in your care, do not wish to be photographed/filmed, please inform the photographer/videographer at the venue or contact a Festival representative on the day. 

 

Can I get a risk assessment document for visiting the Festival? 

Please see this link for the Primary and Secondary School Days risk assessment.    

 

What are the payment terms and conditions?  

Primary and Secondary School Days  

All Primary School Days bookings must be submitted by Friday 6 May 2022.  

All Secondary School Days bookings must be submitted by Monday 9 May 2022.  

Bookings made prior to Friday 11 March 2022 will be eligible to pay a 50% holding deposit and should consult their invoice for when payment is due. 

Bookings made after Friday 11 March 2022, must be paid in full, 72 hours after receipt of your invoice. 

Early payment of invoices is welcomed. 

All booking requests are processed in order of receipt. Once processed, you will be sent a tax invoice to confirm your reservation. Any booking change requests must be submitted in writing. Additional seats are subject to availability. 

 

Student Sessions 

All bookings must be submitted by Friday 13 May 2022. 

Bookings made prior to Friday 13 May 2022 will be eligible to pay a 50% holding deposit and should consult their invoice for when payment is due. All balances are due by Wednesday 4 May 2022. 

Bookings made after Wednesday 4 May 2022, must be paid in full, 72 hours after receipt of your invoice. 

Early payment of invoices is welcomed. 

All booking requests are processed in order of receipt. Once processed, you will be sent a tax invoice to confirm your reservation. Any booking change requests must be submitted in writing. Additional seats are subject to availability.

 

What is your refund policy? 

Bookings affected by changes to NSW Health guidelines that prevent excursions from taking place will be fully refunded. All other refund requests will be carefully considered in light of current public health risks and/or changes to your school's internal policy. Refund requests must be made in writing to ticketing@swf.org.au. 

 

For Student Sessions, how do I get to and from Carriageworks? 

There will be a bus drop-off and pick-up zone for the event; however, we encourage the use of public transport. It is a 10-minute walk between Redfern Station and Carriageworks on Wilson Street. Please arrive early to ensure you are seated in time for your first session.

 

For Student Sessions, where is the bus drop-off and pick-up zone?

There will be a bus drop-off zone on the western side of Carriageworks. Enter off of Wilson Street on to Carriageworks Way. Schools will be issued identifying numbers to place in the windshield of their bus. Once a bus has been unloaded, it will need to drive off-site until it’s scheduled to return to Carriageworks for pick-up. The pick-up zone will be at the same location as the drop-off zone. Marshalling of buses will happen along Carriageworks Way and the empty lot behind The Platform Apartments. Buses will be called to the door by our traffic team when their party is ready for pick-up.