Ticketing Terms and Conditions of Sale
Can I refund or exchange my tickets?
Sydney Writers’ Festival regrets that it is not possible to refund completed bookings, except as required by law or in accordance with the LPA Ticketing Code of Conduct. Exchanges are only permitted to another performance of the same event. Any exchanges must be made at the original point of sale and may be subject to exchange fees and availability.
What happens if I lose my tickets?
If you can’t access your e-ticket(s), please contact the Sydney Writers’ Festival Box Office at least one hour prior to the event to have a ticket reissued.
What happens if I am running late for an event? Do I get a refund on my ticket?
Being late affects the event participants and the audience. Sydney Writers’ Festival reserves the right to exclude latecomers to certain events or to admit them only during a suitable break in the proceedings. Check the time on the ticket and plan ahead. Sydney Writers’ Festival regrets it is not possible to refund a missed event.
Fees and charges
The ticket prices listed on the website are inclusive of GST and credit card charges do apply. As a registered charity, Sydney Writers’ Festival charges a transaction fee to cover the costs associated with providing our booking facilities. We endeavour to keep our booking fees as low as possible.
Please read our full terms and conditions here:
- The right of admission is reserved by venue’s management.
- The right is reserved to vary, substitute or withdraw advertised programs, artists, venue and seating arrangements as necessary.
- The Ticket is only valid only when purchased from an authorised agent.
- Generally, there is no right to refund or exchange except as required by law, and/or as provided in the Industry Ticketing Code of Practice.
- Cameras and other recording devices are prohibited in the venue’s auditorium.
- Mobile phones, pagers and similar equipment must be turned off before entry into the venue’s auditorium.
- The right is reserved to refuse admission to a ticket holder who arrives late to a venue. The Ticketholder may not be allocated to their designated seat or area until there is a convenient break in the program, in any, or at interval.
- Patrons who disrupt a performance, who are in use or possession of a prohibited device, or fail to produce a concession ID as appropriate may be asked to leave the venue without refund of ticket purchase.
- Tickets must be retained throughout the performance.
- If further conditions apply, they are displayed either in the box office or near the entrance to the venue. To obtain a copy of the LPA Ticketing Code of Practice, refer to liveperformance.com.au.